Interactive Telephone System
The South Florida 511 Traffic and Transit Information Service (SEFL) is provided by The Florida Department of Transportation, Miami-Dade Expressway Authority, and the SunGuide Partnership
From Sebastian, in the Treasure Coast area, to Key West, the southern-most point in the United States, dialing 511 connects you to 24-hour traffic information. Here you'll find a ready resource for the driving decisions you make before you buckle up and turn the key.
Making it faster. No need to wait for the System's questions if you already know the answers. As soon as the 511 connection is made-even during the system's welcoming speech-just name the highway or road you want information for. Say '95...Miami', or 'Turnpike...Broward', or 'US 1...Palm Beach'. Most roads have unique names, like the Dolphin Expressway, State Road 60, Southern Boulevard, or University Drive. So there's no need to add a county name.
Voice shortcuts. Say 'next' to skip to the next report. Say 'repeat' to hear a report again. Say 'Operator' to contact the 511 Operations Center. Remember, background noise can affect the system's ability to recognize your words. A cell phone headset will give best results if using a phone outside the house. If there is too much noise, entering '88' on the telephone keypad will mute your phone and require you to use touch-tones only (see below).
Using touch-tones. Your phone's keypad can also be used to check roadway conditions. As soon as you're connected to 511, just enter the road's numeric code followed by the '#'. Afterward, other road codes can be entered. If the system fails to respond, entering '66' will take you to the Main Menu and free you to input other route codes. In a noisy environment, entering '88' will mute your telephone and only allow touch-tone input.
Touch-tone shortcuts. The '6' button skips to the next report. The '8' button repeats a report. Pressing '0' will connect you with our Operations Center. A complete list of route codes follow the Frequently Asked Questions below.
511 is America's new, easy-to-remember travel information telephone number. 511 will replace and consolidate a proliferation of travel information telephone numbers around the country, estimated at more than 300. 511 was developed to deliver the real-time information collected by ITS systems to help travelers and commuters with their trip decisions.
Q2: What does it cost to call the SEFL 511 System?
There is no charge for the service itself, but calling 511 from a landline phone will cost the same as making any local call; wireless phone users will incur no extra charges by calling 511. However, it will use minutes on wireless calling plans (roaming charges may apply).
Q3: How can I access the SEFL 511 System?
Just Dial 511 from any phone - wireless or landline - or call toll-free 1-866-914-3838.
Q4: Why can I NOT connect to SEFL 511?
Every landline and wireless carrier has been contacted to provide access to the South Florida 511 Traffic and Transit Information Service. However, certain office telephone systems (PBX) are not able to access this new three-digit code. Additionally, pay telephone services are offered by a vast number of companies and private interests, and some may not have programmed 511 into their services yet.
If your carrier (or pay phone provider) has not programmed 511 you may dial 1-866-914-3838 to access 511 South Florida.
If your PBX is not programmed to allow 511 dialing, check with your office manager or telephone system administrator to insure that 511 is allowed through your PBX.
For Office Managers and Technical Support personnel: To allow the use of the 511 code, simply enable the transmission of the 511 digits (3-digits instead of 7, 10 or 11) when dialed from your PBX. Sending the 511 digits to your local telephone carrier should connect to the 511 service, assuming your carrier has programmed their switches to properly translate the 511 code for your area.
Q5: What language does the SEFL 511 System understand and speak?
American English and Spanish. Common accents will be understood, however the system may not be able to recognize callers with unusual speech patterns.
Q6: What type of information is available through the SEFL 511 System?
Any emergency conditions in South Florida will be heard first. Then you may access:
- Highways - For information on vehicular, construction, attendance, and weather-related road conditions that affect traffic.
- Public Transit - For information about bus and rail transit in South Florida, you will be transferred to the appropriate agency. You will also find Airport and Seaport contact information for South Florida.
- Other Services - For transfer to SunPass Customer Service, or for Florida Highway Patrol contact information.
- Other 511 Systems - For transfer to other 511 systems, including Tampa Bay, Statewide Florida and Central Florida systems.
When you dial 511 you will hear "You've reached the SunGuide Traffic and Public Transit Travel Information Service for South Florida, brought to you by the Florida Department of Transportation, and the Miami-Dade Expressway Authority." You will then hear the system's Main Menu. From this menu, you can hear helpful information on how to get through the system. When you get to the main menu, you can say "Highways" to listen to traffic, construction and road conditions information for a particular County or Highway. If you say "Highways" you will be asked which county or highway you are interested in.
Q8: What are the tricks for navigating the system faster and more efficiently?
- One way to move through the system faster is to interrupt the system (barge-in). Once you know what questions will be asked, you can answer them as soon as the system starts asking them. You DO NOT need to wait for the system to finish the question before answering.
- Other tricks for faster and more efficient navigation are using the following commands:
- To Repeat - To repeat information just say "Repeat."
- To skip - To skip information say "Next".
- To Get Help - To get help just say "Help."
- Go to Main Menu-: Just say "Main Menu" at any time.
- Main Menu Choices: Highways and Counties.
511 uses state-of-the-art voice-design and voice-recognition to guide you through the menu options. Sometimes the system might have a difficult time recognizing your response due to one of the following reasons:
- You are saying something that the system is not programmed to recognize at a particular menu.
- There could be background noise that prevents the system from recognizing your request.
- Please speak as clearly as possible and try to minimize any background noise. If it is still unsuccessful, you can also ask for help at anytime simply by saying the word "Help." The system automatically gives the caller information specific to the question just asked.
- South Florida 511 also allows you to provide touch-tone (DTMF) input at various stages of the system. See the earlier listing of South Florida Route Codes for touch-tone entries.
Yes. The complete listing of Route Codes for the South Florida 511 follows.
There are some common sense rules that were used for the creation of route codes.
They are not universally true, but offer a good start, as illustrated here.
- Most Interstates, US Routes, and State Routes - Use the route number followed by #. For Example: I-95 information is available by pressing 95#.
- For Counties - Use the first four letters of the County Name followed by #.
Miami-Dade County, 6426#
Broward County, 2769#
Palm Beach County, 7256#
The Treasure Coast 8438#
Monroe County (including the Florida Keys) 6667#
| Major South Florida Highways | Code |
| I-95 | 95# |
| I-75 | 75# |
| I-595 | 595# |
| Florida's Turnpike | 875# |
| Sawgrass Expwy | 869# |
| US 1 | 1# |
| Palmetto Expwy/SR 826 | 826# |
| Airport Expwy/SR 112 | 112# |
| Dolphin Expwy/SR 836 | 836# |
| I-195/Julia Tuttle Csy | 195# |
| Miami-Dade County Routes | Code |
| 27th Avenue | 272# |
| Airport Expwy/SR 112 | 112# |
| Bird Road/SW 40th St | 40# |
| Collins Avenue | 212# |
| Dolphin Expwy/SR 836 | 836# |
| Don Shula Expwy/SR 874 | 874# |
| Galloway Rd/87th Avenue | 87# |
| Gratigny Parkway/SR 924 | 924# |
| I-195Okeechobee Road/US 27 | 195# |
| I-395 | 395# |
| I-75 | 752# |
| I-95 | 953# |
| Kendall Drive/SW 88 Street | 88# |
| LeJeune Road/42nd Ave | 42# |
| Mia-Dade Cnty 'Other Streets' | 643# |
| Miami Gardens Drive | 860# |
| Miami Inter-Modal Center (M-I-C) | 842# |
| NW 103rd Street | 103# |
| NW 163 Street | 163# |
| Okeechobee Rd/US 27 | 271# |
| Old State Road 9 | 9# |
| Palmetto Expwy/SR 826 | 826# |
| Red Rd/57 Avenue | 57# |
| Rickenbacker Csy | 913# |
| Snapper Creek Expwy/SR 878 | 878# |
| Sunset Drive/SW 72 Ave | 72# |
| SW 8th St/Tamiami Trail | 841# |
| Florida's Turnpike-Homestead Extension | 8213# |
| Florida's Turnpike (Spur) | 8214# |
| US 1 | 13# |
| US 441/SR 7 | 4413# |
| Broward County Routes | Code |
| Atlantic Blvd | 814# |
| Broward Blvd | 842# |
| Broward County 'Other Streets' | 276# |
| Commercial Blvd | 870# |
| Copans Rd/Royal Palm Blvd | 866# |
| Cypress Creek Rd | 840# |
| Davie Blvd | 736# |
| Eller Drive | 355# |
| Flamingo Rd | 823# |
| Griffin Road | 818# |
| Hallandale Bch Blvd/Miramar Pkwy | 858# |
| Hollywood-Pines Blvd | 820# |
| I-595 | 595# |
| I-75 | 751# |
| I-95 | 952# |
| Oakland Park Blvd | 816# |
| Pembroke Rd | 824# |
| Powerline Rd | 8452# |
| Rock Island Road | 747# |
| Sample Rd | 834# |
| Sawgrass Expwy/SR 869 | 869# |
| Sheridan St | 822# |
| SR 84 | 84# |
| Stirling Rd | 848# |
| Sunrise Blvd | 838# |
| Florida's Turnpike + HEFT (Brwd) | 8212# |
| University Drive | 817# |
| US 1/Federal Highway | 12# |
| US 441/SR 7 | 4412# |
| Palm Beach County Routes | Code |
| Atlantic Avenue | 806# |
| Belvedere Rd | 235# |
| Boynton Beach Blvd | 804# |
| Forest Hill Blvd | 882# |
| Glades Rd | 808# |
| I-95 | 951# |
| Indiantown Rd | 706# |
| Jog Rd - Powerline Rd | 8451# |
| Lake Worth Rd | 802# |
| Military Trail | 845# |
| Northlake Blvd | 850# |
| Okeechobee Blvd | 704# |
| P B County 'Other Streets' | 722# |
| Palmetto Park Rd | 798# |
| PGA Blvd | 786# |
| Southern Blvd/SR 80 | 98# |
| SW 18th Street | 18# |
| Florida's Turnpike | 8211# |
| US 1 (Including Dixie Hwy) | 11# |
| US 441/ SR 7 | 4411# |
| Yamato Rd | 794# |
| Treasure Coast Routes | Code |
| Florida's Turnpike | 8215# |
| I-95 | 955# |
| State Road 70 | 70# |
| State Road 60 | 60# |
| Monroe County Routes | Code |
| US 1 (and 18-Mile Stretch) | 14# |
| Card Sound Road | 905# |
| Monroe Cnty 'Other Streets' | 5397# |
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